Hello and welcome to our website! www.raqueldubois.com, is owned and operated by the Trauma Healing Institute of Australia, a company registered with the Australian Securities and Investments Commission (ASIC), ABN, 99612581772. If you have any questions or need further information, please write to:
The Bennett Group Pty. Ltd.,
PO Box 7619 St. Kilda Road,
Melbourne, Victoria, 8004.
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. The Trauma Healing Institute of Australia cares about making sure we both know where we stand. When you visit this website or purchase our services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or to purchase from us.
All services advertised on this website are offered in compliance with Australian Consumer Law.
On this website you will find information about experiential methods of healing trauma and suggestions for ways to negotiate stressful events to minimise their impact. These methods are substantiated by decades of clinical practice by world-renowned experts in the field of trauma. However, these methods of healing trauma are still considered ‘experimental’ by mainstream mental health services because they lack a substantial body of empirical research behind them. Therefore, information on this website is provided solely for your information and is not a substitute for specialist advice or treatment tailored to your individual circumstances.
We take great care to ensure the content is accurate, but we take no responsibility for any mistakes that may occur. The information is not intended to be a comprehensive review of the subject(s) presented. We expect visitors to make independent enquiries. Please conduct your own research rather than consulting the information on our website exclusively. Visiting our website and reading its content does NOT form a professional relationship between us.
OUR SERVICE TERMS
Initial appointments which have been prepaid can be re-scheduled up to 8 weeks after the date of the original booking without penalty.
Our usual policy is not to refund payment for initial sessions if you change your mind. This is because of the administrative burden that processing refunds places on us. Time spent managing accounts is time spent away from helping clients, which is our business and livelihood. We reserve the discretion to waive our policy in certain exceptional circumstances, but if we do, an administrative fee may be charged.
Unless otherwise stated, all pre-paid sessions must be used within 12 months of the first/initial session, or they will be forfeited.
If you have entered into a payment plan with us as part of a package, you are obliged to meet all future payment dates and complete your package payment agreement in full and in accordance with your payment schedule.
Under exceptional circumstances, and by individual application only, we may agree to postpone services purchased as part of a prepaid package, allowing you to take them at a later time.
In some circumstances, and solely at the discretion of the Trauma Healing Institute of Australia, if any prepaid package sessions have not been taken after 12 months has elapsed, a payment covering the difference between the initial fee paid and the current standard fee may be accepted as a one-time goodwill solution to extend the validity of any prepaid sessions for a further 12 months.
TERMINATION OF OUR SERVICES
With respect to all psychotherapy and mentoring services, a client has the right to end mentoring or psychotherapy at any time without moral, legal or financial obligation beyond payment for sessions that have been completed, and for future sessions that have been specifically contracted for.
When you pay for session(s) in advance, you enter into a contractual agreement with us that you will complete those sessions. Sessions may be re-scheduled up to 8 weeks after the original booking date, but are not refundable.
If you are attending sessions on an ad-hoc/individual basis, and you decide between sessions to terminate our agreement, we request that you attend at least one additional session to present your reasons. Wanting to withdraw can sometimes be the result of misinterpretation, miscommunication and unconscious triggers, due to the painfulness of the material being addressed.
This termination session is not intended to be an opportunity to convince you to remain with us. Like any other session, it is your time and money to do and say what you want (within reason). Space will be held for you to express yourself and you will be encouraged to explore any feelings that are arising. We will ensure that you are offered the necessary support to transition, and we can often provide you with referrals to other service providers who may be more suited to your needs.
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without our written consent, other than for the purpose of sharing the information on social media, in which case you must include a link back to this website.
These Terms and Conditions are subject to the governing law of Queensland, Australia.
We are a member of the Psychotherapy and Counselling Federation of Australia (PACFA) and Queensland Counsellors Association Inc. (QCA) which provide a comprehensive dispute resolution process. If you have a problem or complaint, we ask that you contact us first to give us an opportunity to address your concerns. If you are unable to reach a satisfactory resolution with us, you may decide to contact QCA. You can find a link to QCA's Professional Code of Ethics and information about the complaint process on the their website: http://qca.asn.au/making-a-complaint
More information about this process is provided in your client agreement, and is also available on request.