Thank you for choosing to work with me. My name is Raquel Dubois, and I’m a nervous system specialist and somatic trauma therapist.

This document is an agreement between my business, the Trauma Healing Institute of Australia Pty. Ltd., ABN 99612581772 (me), and you (the “Client”), and describes the terms and conditions of working with me so that we both enjoy the experience.

You have engaged Trauma Healing Institute of Australia Pty. Ltd. to provide mind-body mentoring and/or psychotherapy services to you. In this Agreement, the Trauma Healing Institute of Australia Pty. Ltd. may also be referred to as “the Practitioner”.

Please read this document carefully. You are deemed to have read and accepted the Terms and Conditions contained in this Agreement by booking an appointment, and also by continuing to accept and engage the services of the Practitioner.

TERMS AND CONDITIONS
A.    SESSIONS.
Clinical practice hours are currently Monday and Wednesday from 9.15am until 6.15pm, and Thursday from 10.15am until 2pm. The Practitioner may be available outside these hours by prior arrangement.

You understand and agree:
1.    Before your session, you will be required to:
a)    Fill in a Client Intake Form
b)    Write down what you would like to work on in the session, and
c)    Bring this to your session along with any questions you have.
2.    All sessions and services are non-transferable
3.    No sessions may include or be attended by any third parties without prior arrangement
4.    Late arrival for a session will result in a shorter session with the session concluding at the usual time
5.    To get the most out of sessions conducting online, you must be free of all distractions.

Delivery
6.    Sessions may be delivered in person, or via Skype, Zoom or V-See
7.    Whether the delivery is in person or online will depend on location, and is at the discretion of the Practitioner.

B.    PAYMENT.
You understand and agree:
Sessions
1.    Sessions conducted online are to be paid before the session via Paypal or bank transfer
2.    Payment should be made and cleared two days before your session
3.    Session bookings are made via the Practitioner's calendar (Acuity)
4.    Sessions conducted in person may be paid in cash on the day, or by bank transfer beforehand

Therapy Packages
5.    All therapy packages are to be paid prior to the commencement of the first session.

Session Duration
6.    Initial consultations are 90 minutes.
7.    Subsequent sessions (follow up) are 60 minutes or 90 minutes determined by client needs and requirements

Payment Plans
8.    Payment plans are available upon request.
9.    All sessions bought as packages must be used within 6 months of the purchase date, or they are forfeited.
10.    All prices are stated in Australian dollars.

C.    CANCELLATIONS
You understand and agree:
Sessions
1.    You will be charged the full session fee if you miss your appointment, or for any reason do not show up for the booked session.
2.    You will also be charged the full session fee if you do not give at least 48 hours’ notice (*PLUS weekends) of your intention to cancel.
3.    You may cancel a session more than 48 hours (*PLUS weekends) prior to the booked session with full refund. 

*As the Practitioner doesn't check work emails on Saturdays or Sundays, additional notice is required on weekends.

Therapy Packages
4.    You may cancel a Therapy Package for any reason within 7 days of purchase.
5.    After 7 days no refund is available.
6.    All requests for cancellation of services must be made in writing by email to: raquel@raqueldubois.com

D.    REFUND POLICY
You understand and agree:
1.    Other than provided for in this Agreement, refunds will only be provided to you by Trauma Healing Institute of Australia Pty. Ltd. if you cancel or if you are unable to attend a session because of serious illness or an emergency.
2.    Refunds will not be issued for change of mind.
3.    Refunds will not be issued because of changes to childcare arrangements. 

E.    THERAPEUTIC RELATIONSHIP
Psychotherapy can be triggering, and you may not always leave a session feeling good, or as you would like to feel. You may not like something the Practitioner says, or you may feel they were insensitive. Nevertheless, you are encouraged to bring your reactions to the work you do in sessions directly into the therapy process. Bringing your dissatisfaction can be an important part of therapy, even if you ultimately decide not to continue beyond a few sessions. It can be a very healing experience to bring your emotional reactions to the session and be supported to express them in a safe therapeutic environment. This can be transforming if you are used to having your hurt dismissed or minimised, or accustomed to relationships falling apart when there is conflict or disagreement. 

F.    FEEDBACK AND DISPUTE RESOLUTION
Your feedback is important.
Through the therapy relationship you will be engaged in direct and personal conversations with the Practitioner.
If you believe the therapy process is not working, it is your responsibility to communicate that belief to the Practitioner as soon as possible so the issues can be addressed promptly and effectively.

You understand and agree:
1.    You will contact the Practitioner immediately with any concerns so that they may be resolved quickly and effectively.
2.    You agree to meet in person, via Skype, Zoom or V-See, in good faith to seek to resolve the dispute.
3.    You must advise the Practitioner the nature of the dispute, the outcome you seek and what actions you believe will settle the dispute.
4.    If you feel the Practitioner has done something harmful or unethical, and you do not feel comfortable discussing it with them directly, you can submit a complaint to the Queensland Counsellors Association (QCA), and they will review the services provided. You can find a link to the QCA Professional Code of Ethics and information about the complaint process on their website: http://qca.asn.au/making-a-complaint. 

G.    CONFIDENTIALITY
Confidentiality is paramount to both the reputation of you and the Practitioner.
At no time will any communications or discussions be made public. This includes, but is not limited to, any social media websites of either party.
Any public discussion or comments about either party will be considered defamatory, negative or otherwise damaging, and will be the subject of compensation in any mediation or litigation claim.

H.    ACKNOWLEDGEMENT & DISCLAIMER
You understand and agree:
1.    You have engaged Trauma Healing Australia Pty. Ltd. for mind-body mentoring and/or psychotherapy services at the agreed fee.
2.    The Practitioner is not a psychologist, psychiatrist, and is not medically qualified to assess your physical or mental medical condition.
3.    Psychotherapy services are not a substitute for medical treatment. If you are unsure, please seek expert medical advice.

I.    LIMITATION OF LIABILITY
You understand and agree:
1.    Liability for the services provided by Trauma Healing Institute of Australia Pty. Ltd. is governed solely by the Australian Consumer Law and their Terms and Conditions.
2.    Nothing in those Terms removes your Statutory Rights as a consumer under Australian Consumer Law.
3.    Except your Statutory Rights, all material (including but not limited to educational demonstration videos and other material) and services, is provided to you without warranties of any kind, either express or implied, and Trauma Healing Institute of Australia Pty. Ltd. expressly disclaims all warranties of any kind, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
4.    To the extent permitted by law, Trauma Healing Institute of Australia Pty. Ltd. excludes all express or implied presentations, conditions, guarantees, warranties and terms relating to any Services except those set out in this Agreement, including, but not limited to, implied or express warranties, representations, or conditions of any kind which are not stated in this Agreement.
5.    Trauma Healing Institute of Australia Pty. Ltd. guarantees all services are supplied to you with due care and skill and fit for the purpose that the services have been advertised.
6.    Trauma Healing Institute of Australia Pty. Ltd. cannot and does not guarantee that you, the Client, will take the necessary actions identified during the sessions to achieve a specific result. What results you achieve through these sessions is your choice and responsibility.
7.    To the extent that Trauma Healing Institute of Australia Pty. Ltd. is unable to exclude liability, total liability for loss of damage you suffer or incur from Services by Trauma Healing Institute of Australia Pty. Ltd. is limited to re-supplying the Services to you, or, at the Practitioner’s discretion, refunding to you the amount you have paid for the Services to which your claim relates.

J.    GOVERNING LAW
You understand and agree:
1.    The Terms and Conditions in this Agreement are governed and construed in accordance with the laws of the state of Queensland, Australia.
2.    Each party irrevocably and unconditionally submits to the exclusive jurisdiction of Queensland.

Please read this document carefully.
You are deemed to have read and accepted the Terms and Conditions contained in this Agreement upon booking your first appointment, AND by continuing to accept and engage the services of Trauma Healing Institute of Australia Pty. Ltd.